Elevator Access Policy

To facility a smooth and successful furniture delivery experience, we kindly request customers residing in apartments or multi-story buildings, where elevator usage is necessary, to arrange elevator access in advance.

Customer Responsibility

• The scheduling of elevator access is the sole responsibility of the customer.
• If our delivery team arrives and encounters unarranged elevator access, the delivery be jeopardized. The delivery team will not transport large items up stairways for safety reasons.

Consequences of Unscheduled Elevator Access

• In the event of unscheduled elevator access, the delivery may be rescheduled, resulting in a delay in receiving your furniture.
• Customers failing to schedule the elevator in advance may be subject to additional delivery charges. These charges are necessary to cover the costs associated with rescheduling the delivery and the extra time and resources involved.

Safety Measures

• The delivery team is committed to safety protocols and will not carry large items up stairways. This is to ensure the well-being of both our team members and your purchased items.

Efficiency and Customer Assistance:

• Our primary goal is to execute your furniture delivery efficiently and seamlessly. Your cooperation in scheduling elevator access plays a crucial role in achieving this goal.
• By working together to arrange elevator access in advance, we can ensure that your furniture delivery is carried out smoothly and adheres to the agreed-upon timeframe.

We appreciate your understanding and cooperation in adhering to our Elevator Access Policy. If you have any questions or require assistance, please do not hesitate to contact our customer service team at +1 240 756 2710. Thank you for choosing Home Deco!